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🌟 Job Advert for Avison Young

‘Welcome Space Ambassador’

 

Location: One Centenary Square, Birmingham City Centre

Hours: Full‑time

Salary: 28k

 

💬 About the Role

The Welcome Space Ambassador is the friendly face and first point of contact for everyone who enters our Welcome Space. This role is all about creating a warm, inclusive, and supportive environment where visitors feel valued, listened to, and connected.

 

If you’re passionate about people, community, and making a positive difference, this is a role where your energy truly matters.

 

🤝 What You’ll Do

• Greet visitors with warmth and genuine enthusiasm

• Create a safe, welcoming atmosphere for all members of the community

• Offer information, signposting, and light support to help people access services

• Maintain the space so it feels comfortable, tidy, and inviting

• Support activities, events, and community sessions taking place in the space

• Build positive relationships with visitors, volunteers, and staff

• Listen with empathy and ensure everyone feels respected and included

 

🌈 What We’re Looking For

• A naturally friendly, approachable personality

• Strong communication and interpersonal skills

• Ability to remain calm, patient, and supportive

• A passion for community engagement and helping others

• Reliability, professionalism, and a positive attitude

• Previous experience within a service delivery environment similar to hotels, airlines etc and confidence to demonstrate at interview

• Ability to demonstrate understanding of, and previous experience of delivering, exceptional service at interview

• This is not a ‘desk’ based role; you will be expected to be present and mobile within the Lobby area, engaging with building users for the majority of the day

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🎁 What We Offer

• A meaningful role where you’ll make a real difference

• Supportive team environment

• Training and development opportunities

• A chance to be part of a growing, community‑focused initiative

 

📩 How to Apply

Send your CV and a short statement explaining why you’d make a great Welcome Space Ambassador to EATeam@birmingham.gov.uk.